At Luxuriof, we strive to provide the highest quality products and services to our customers. If for any reason you are not satisfied with your purchase, we offer a flexible return and refund policy.
Standard Products
For standard products, you can return the item within 14 days of delivery without any questions asked. To be eligible for a return, the product must be in its original condition and packaging. Please contact us via email to initiate the return process.
Print on Demand Jewelry Products
For print on demand jewelry products that are customized and personalized such as items engraved with text or printed with a photo provided by the customer, all sales are final and non-returnable. Since these products are made to order according to the customer's specifications, we cannot accept returns unless the product is damaged or the wrong item was delivered.
Damaged or Wrong Items
If you receive a damaged or wrong item, please contact us via email with proof of damage or a description of the incorrect item. We will work with you to resolve the issue promptly.
Return Shipping Costs
In case of damaged or wrong items, we will bear the return shipping costs. If the return is due to a reason other than a damaged or wrong item, the customer is responsible for paying the return shipping costs. However, we may offer a compromised solution on a case-by-case basis if the customer contact us on-time.
Refund Process
Once we receive the returned item, we will process a refund within 5-7 business days. The refund will be issued in the original payment method.
Contact Us
If you need to return a product or have any questions about our return and refund policy, please contact us at info@luxuriof.com. We will respond promptly to assist you with the return process.
By shopping with us, you agree to our return and refund policy. We reserve the right to modify this policy at any time without prior notice.
