Shipping Policy
1. General Information
We ship to customers in Germany, Europe, the USA, and Canada. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Shipping Locations
We offer worldwide shipping to ensure our products reach customers everywhere. Shipping times and rates vary by location. For questions or specific country restrictions, please contact our customer support team.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery method. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
4. Delivery Times
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
5. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order through the carrier’s website.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at info@luxuriof.com.
7. Returns and Refunds
Before returning an item, please contact us as we may be able to offer a better solution. For more information, please refer to the Returns and Refunds Policy page.
8. Contact Us
If you have any questions about our shipping policy, please contact us at:
- Email: info@luxuriof.com
